The secret to my father’s mastery of selling in a language he barely spoke is one word: chutzpah. It’s the Yiddish word for moxie, nerve, audacity; it’s a determined, give-no-f*cks approach to life. When Israelis say you have chutzpah, they mean you know what you want and go for it. They mean you have endless tenacity. They mean you’ll do what it takes.
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Before you even think about picking a business idea, make sure you have easy access to the people you want to help. An easy way to do this is to think about where you have easy access to a targeted group of people whom you really want to help — like, say, new moms in Austin, cyclists, freelance writers, and taco obsessives (like me!). CHALLENGE Top three groups.
Business is just a never-ending cycle of starting and trying new things, asking whether people will pay for those things, and then trying it again based on what you’ve learned. If you’re afraid to start or ask, you can’t experiment. And if you can’t experiment, you can’t do business. This isn’t about willpower or self-discipline. No one is going to nag, scold, or intimidate you into starting a business. My personal favorite way to approach starting a business is to have fun!
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As my dad and I entered the tenth local shop that afternoon, I felt my muscles go tight with a full body cringe. He’d just asked to speak to the manager in an Israeli accent as thick as hummus. Sounding identical to Arnold Schwarzenegger. “I don’t get it.” His voice boomed enthusiastically after he was introduced to the store’s boss. “You live in greatest country in world, and you have greatest business in sector, but you still have a crappy copier. Why? I must help you. Here, I gave much better, let me show!” His pitch would be met with a rejection. And then another rejection. Countless rejections. Rinse and repeat. Every. Damn. Day. But then, invariably, inevitably, a hard-won success. This particular day was glorious, though. Absolutely glorious. He sold two copiers in one day! So Dad said let’s go celebrate and grab some burritos! “Why you look so sad, Noah?” he said as we sat down to eat. Although I should have been riding on the adrenaline of my dad’s glorious day, something felt wrong. Despite his ultimate success, the process of getting there felt demoralizing and pointless. I shook my head. “So many noes. No, no, no, no. All day. Doesn’t it make you want to quit?” I asked. My dad replied with something that would change my life: “Love rejections! Collect them like treasure! Set rejection goals. I shoot for a hundred rejections each week, because if you work that hard to get so many noes, my little Noah’le, in them you will find a few yeses, too.” Maybe that’s why he named me NO-ah, to remind me of this daily to keep going. Love rejections?! Set rejection goals?! My dad reframed rejection as something desirable — so you feel good when you get it. He was saying aim for rejection! It was suddenly clear to me why my dad was never afraid to ask anyone anything — and why he pushed for a hundred rejections a week: the upside of asking is unlimited and the downside is minimal. And he was right! “What’s the worst that can happen?” he’d say whenever I cringed at some
Dealing with Rejection Of course, success won’t always be so immediate when you use direct preselling to validate — in fact, you’ll get rejected a whole lot — and this is another instance where the technique shines. That’s because every rejection is an opportunity; you can use it to take a deep dive into customer problems. Remember the Rejection Goals from chapter 2. Rejections are TREASURE. When I get shot down while validating, I have a simple four-question script that flips the no into new knowledge, new ideas, and maybe even new customers. “Why not?” It’s really easy to get scared from attacking this one head-on, because what happens if their criticism is right? But that’s exactly what you want to know! “Who is one person you know who would really like this?” Always, always, always ask for a referral! Be specific about what kind of referral and use a number; this makes it highly effective. “What would make this a no-brainer for you?” If they don’t want your product, maybe they’d want something related to it. If they don’t want to pay for your dog care app, what about dog walking? A dog hotel? Dog dating? “What would you pay for that?” One of the hardest things in a startup is setting prices. Getting potential customers to say what they’d pay is pure gold!
When most people decide they want to start a business, their first intuition is to learn more — read a book, take a course, seek out advice — and then take action after having carefully considered all the facts. After all, there are a ton of top-rated MBA programs, $10 Udemy courses, free YouTube videos, and entrepreneurship how-to books — so why wouldn’t you learn all you could? That’s got to be a whole lot safer, and it probably makes you a lot less likely to fail, right? Wrong. Overthinking seems like the “smart” way to launch, but it’s far less effective. Super-successful people do the opposite — they take action first, get real feedback, and learn from that, which is a million times more valuable than any book or course. And quicker!