Product and service quality can be defined as the total composite product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product and service in use will meet the expectations of the customer.

The quality of your life is the quality of your relationships.

The ultimate success of a product or service is 10 percent product quality and 90 percent sales.

The quality of your love depends on the quality of your attention. Pay attention.

Quality Service means exceeding your guests’ expectations by paying attention to every detail of the delivery of your products and services.

Your success will always be measured by the quality and quantity of service you render.

A relationship is a sales process, and sometimes you must buy to sell, and when you sell it is to the benefit of both of you.

The quality of connection you have with your own Future Self determines the quality of your life and behaviors now.

a stable relationship requires that good interactions outnumber bad interactions by at least 5 to 1.

The essence of Relationship Selling is when we convert a customer into a client and the seller gains the status of a supplier. It is really a process of forming a business partnership, where each partner not only transacts business but is interdependent in a mutually beneficial relationship, with a common growth objective. Sales can be: B2B (Business to Business) B2C (Business to Consumer) Direct or indirect selling

Relationship Selling implies long-term commitment, common goals, mutual respect, ongoing trust and cooperation. Informal relationships, many a time, get converted into formal alliances also, helping joint-marketing and co-branding. Establishing a relationship is a series of steps, by and large in sequence only. Jumping steps or changing the sequence could be counterproductive.

Looking at the hundred or so scores I have done you might question the choices, but in a lot of ways this business is about relationships.

In evaluating the adequacy of the sampled and anticipated outcomes of a relationship, the members of a dyad will have need for some kind of standard or criterion of the acceptability of outcomes. At least two important kinds of standard for such an evaluation can be identified. To try to make the distinction between these two standards as intuitively clear as possible, we may begin by saying that the first of these, called the comparison level (or CL), is the standard against which a member evaluates the 'attractiveness' of the relationship or how satisfactory it is. The second, called the comparison level for alternatives (or CL_alt), is the standard the member uses in deciding whether to remain in or to leave the relationship.

Whenever you meet anyone, no matter how briefly, do you acknowledge their being by giving them your full attention, or are you reducing them to a means to an end, a mere function or role. What is the quality of your relationship with the cashier at the supermarket, the parking attendant, the repair man, the customer? (Ch 8)