I don’t believe it can be taught as if it were a recipe. There aren’t ingredients and techniques that will guarantee success. Parameters exist that, if followed, will ensure a business can continue, but you cannot clearly define our business success and then bottle it as you would a perfume. It’s not that simple: to be successful, you have to be out there, you have to hit the ground running; and, if you have a good team round you and more than your fair share of luck, you might make something happen. But you certainly can’t guarantee it just by following someone else’s formula. Business is a fluid, changing substance.
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Succeeding in business is not just about making money. Money is important, but it’s not the real driver — certainly not for me. I have found that what drives me is the desire to prove, to myself and to my peers, that I can do what I set out to do and build something that matters. I’ve done that by recruiting smart people — many from traditional corporate environments –and giving them a dose of entrepreneurial spirit. You achieve long-term success step by step. Try to achieve your goals one at a time, like you do target practice. I look at each day as a chance to move one notch above yesterday — whether it’s in service quality, delivery, speed, or any other aspect of the business. I don’t measure my “success” every day. I measure how much we have left to do. In that sense, business success is just a form of persistence."
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A successful business, roughly defined, provides (1) something of value that (2) other people want or need at (3) a price they’re willing to pay, in a way that (4) satisfies the customer’s needs and expectations so that (5) the business brings in sufficient profit to make it worthwhile for the owners to continue operation.
You are not your business. Your business is an entity in and of itself. Yes, you created it, but in order to find success, you have to turn it into a self-sustaining organism. Reaching the next level requires more than just a product or service, or a simple determination to succeed. You need skills, tools, and a system to optimize your people, processes, execution, management, and communication. You need strong guiding principles that will work for your company day in and day out.
There are many ways to run a successful company. What works once may never work again. What everyone tells you never to do may just work, once. There are no rules. You don't learn to walk by following rules. You learn by doing, and by falling over, and it's because you fall over that you learn to save yourself from falling over.
I’m here to tell you that it’s not important initially to know how you’re going to create a result. What’s important is to decide you will find a way, no matter what. In Unlimited Power, I outlined what I call “The Ultimate Success Formula,” which is an elementary process for getting you where you want to go: 1) Decide what you want, 2) Take action, 3) Notice what’s working or not, and 4) Change your approach until you achieve what you want.
After more than ten years as an entrepreneur, I came to reject that line of thinking. I have learned from both my own successes and failures and those of many others that it’s the boring stuff that matters the most. Startup success is not a consequence of good genes or being in the right place at the right time. Startup success can be engineered by following the right process, which means it can be learned, which means it can be taught.
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