It’s almost impossible to work on something and not be tempted to chase all the exciting new what-if and we-could-also ideas that come up. There’s always one more thing it could do, one more improvement it should have. But if you actually want to make progress, you have to narrow as you go.

We’ve rejected the per-seat business model from day one. It’s not because we don’t like money, but because we like our freedom more! The problem with per-seat pricing is that it makes your biggest customers your best customers. With money comes influence, if not outright power.

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If you can’t fit everything you want to do within 40 hours per week, you need to get better at picking what to do, not work longer hours. Most of what we think we have to do, we don’t have to do at all. It’s a choice, and often it’s a poor one.