Las relaciones se solidifican con la confianza. Las instituciones se construyen sobre eso. Te ganas la confianza de los demás, no preguntando qué puede hacer la gente por ti sino, parafraseando a Kennedy, qué puedes hacer tú por la gente.

The problem, as I see it, isn't what you're working on, it's whom you're working with.

You can't feel in love with your life if you hate your work; and more times than not, people don't love their work because they work with people they don't like.

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In fifteen seconds, I used my four rules for what I call warm calling: (1) Convey credibility by mentioning a familiar person or institution — in this case, John, Jeff, and WebMD. (2) State your value proposition: Jeff’s new product would help Serge sell his new products. (3) Impart urgency and convenience by being prepared to do whatever it takes whenever it takes to meet the other person on his or her own terms. (4) Be prepared to offer a compromise that secures a definite follow-up at a minimum.

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Kevin, that’s just self-defeating crap. From the first day I joined Deloitte — that’s a pretty large consulting firm, right? — I went out of my way to take on projects no one wanted and initiated projects no one had thought of doing. I e-mailed my boss, and sometimes my boss’s boss, ideas. And I did it almost every day. What was the worst thing that could happen? I’d get fired from a job I didn’t like anyway. Alternatively, I’d make the effort to create the job — regardless of where it was — that I thought would make me happy.

Thành công là khả năng tạo được những kết quả mà chúng ta thật sự tìm kiếm trong cuộc sống, chứ không phải chỉ là số tiền chúng ta kiếm được. Người nào hiểu rõ họ mong muốn điều gì, hiểu rõ những động lực bên trong, những thứ tự ưu tiên, chắc chăn không giẫm lên chân mình. Họ có thể tập trung toàn bộ sức lực cho mục tiêu cuộc đời mình. Đây chính là điều giúp cho những con người bình thường sống một cuộc đời xuất chúng

Charm is simply a matter of being yourself. Your uniqueness is your power.

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the momentum of the past and will not accept any victim language. We will check each other if someone slips into a victim mindset and speaks like a victim. Look to ourselves first: When feeling frustrated with the other person, we will look to change our own behavior first, asking, “What’s my part?” before finger-pointing and blaming others. Spend the time to serve and care about the person: We commit to serving and sharing with each other to deepen our relationship and building the psychological safety, so the other person knows we genuinely care about them. Celebrate: We will celebrate and praise each other’s performance and our wins.

Relationships are all there is. Everything in the universe only exists because it is in relationship to everything else. Nothing exists in isolation. We have to stop pretending we are individuals that can go it alone. — MARGARET WHEATLEY