Michael Gerber Quotes

I would suggest that value is what people perceive it to be, and nothing more.

offer at the price at which he offers it. To The Entrepreneur, however, the customer is always an opportunity. Because The Entrepreneur knows that within the customer is a continuing parade of changing wants begging to be satisfied. All The Entrepreneur has to do is find out what those wants are and what they will be in the future.

I believe there are two ways to look at a blank sheet of paper. The first way is that the blank sheet is the most frightening thing in the world because you have to put down the first mark and figure out what to do with it. The other way is to look at it and say, “Wow, I’ve got another blank piece of paper. This is the greatest opportunity in the world because I can now let my imagination fly in any direction and I can create whole new things.” I have spent a good part of my life convincing people that the blank sheet is the greatest opportunity in the world and is not frightening at all. — Marty Sklar, Executive Vice President/Imagineering Ambassador, Walt Disney Imagineering

A business that looks orderly says to your customer that your people know what they’re doing.

productive and happy as possible. “And if I only indulge my preferences, I will never be able to replace myself with anyone other than another owner, someone just like me, someone with

Don Juan in Carlos Castaneda’s A Separate Peace: “The difference between a warrior and an ordinary man is that a warrior sees everything as a challenge, while an ordinary man sees everything as either a blessing or a curse.

I’d like you to imagine that you are about to attend one of the most important occasions of your life. It will be held in a room sufficiently large to seat all of your friends, your family, your business associates — anyone and everyone to whom you are important and who is important to you. Can you see it? The walls are draped with deep golden tapestries. The lighting is subdued, soft, casting a warm glow on the faces of your expectant guests. Their chairs are handsomely upholstered in a golden fabric that matches the tapestries. The golden carpeting is deeply piled. At the front of the room is a dais, and on the dais a large, beautifully decorated table, with candles burning at either end. On the table, in the center, is the object of everyone’s attention. A large, shining, ornate box. And in the box is…you! Stiff as the proverbial board. Do you see yourself lying in the box, not a dry eye in the room? Now, listen. From the four corners of the room comes a tape recording of your voice. Can you hear it? You’re addressing your guests. You’re telling them the story of your life. How would you like that story to go? That’s your Primary Aim. What would you like to be able to say about your life after it’s too late to do anything about it? That’s your Primary Aim. If you were to write a script for the tape to be played for the mourners at your funeral, how would you like it to read? That’s your Primary Aim. And once you’ve created the script, all you need to do is make it come true. All you need to do is begin living your life as if it were important. All you need to do is take your life seriously. To create it intentionally. To actively make your life into the life you wish it to be.

Se o seu pensamento for desleixado, o seu negócio será desleixado. Se o seu pensamento for desorganizado, o seu negócio também será desorganizado. Se for ganancioso, os seus empregados também serão, dando-lhe menos de si próprios e pedindo-lhe cada vez mais a si. Se a informação de que dispõe sobre o que fazer no seu negócio for limitada, o seu negócio refletirá essa limitação.

Um sábio afirmou: «Conhece-te a ti próprio.»

CONFUSION 2: HOW TO COMMUNICATE EFFECTIVELY WITH YOUR CUSTOMER The next step in the Customer Satisfaction Process is to decide how to magnify the characteristics of your business that are most likely to appeal to your category of Customer. That begins with what marketing people call your Positioning Strategy. What do I mean by positioning your business? You position your business with words. A few well-chosen words to tell your Customers exactly what they want to hear. In marketing lingo, those words are called your USP, or Unique Selling Proposition. For example, if you are targeting Tactile Customers (people), your USP could be: “Superior Contracting, where the feelings of people really count!” If you are targeting Experimental Customers (new things), your USP could be: “Superior Contracting, where living on the edge is a way of life!” In other words, when they choose to do business with your company, they can count on your job being unique, original, on the cutting edge. Do you get it? Do you see how the ordinary things most Contractors do to get Customers can be done in a significantly more effective way? Once you understand the essential principles of marketing The E-Myth Way, the strategies by which you attract customers can make an enormous difference in your market share. When applied to your business, your Positioning Strategy becomes the foundation of what we at E-Myth call your Lead Generation System.

They intoxicate themselves with work so they won’t see how they really are. Aldous Huxley

Ouspensky was saying that hell on earth is life as we have always lived it, and heaven on earth is breaking free of our long-standing patterns.

a business that ‘gets small again’ is a business reduced to the level of its owner’s personal resistance to change, to its owner’s Comfort Zone,

Disse à Sarah que todos os técnicos que sofrem da Convulsão do Empreendedor passam exatamente pelo mesmo processo: primeiro, excitação; depois, terror; em seguida, exaustão; e, por fim, desespero. Uma enorme sensação de perda — não apenas a perda do que lhes era próximo, a sua relação especial com o seu trabalho, mas também a perda de sentido, a perda de si próprio. A Sarah olhou para mim

Una empresa E-Myth es una empresa que asume responsabilidad personal por la situación del mundo en el que se encuentra; por la situación de las personas con las que interactúa; por la situación de sus hijos y la de los hijos de sus hijos; por la calidad de la propia vida. Una empresa con conciencia. Ésa es, creo, la única misión digna de tal nombre. Para poder cumplir esa misión, debemos dar todo lo que tenemos.