Thomas J. Peters Quotes

someone with whom I have an intimate relationship

A blizzard of small steps and memorable touches are more important than ‘breakthrough’ attempts. So, take those constant small steps forward into the unknown.

No such thing as a 'non-leader.' Every day offers every one of us scads of leadership opportunities.

A career is a portfolio of projects that teach you new skills, gain you new expertise, develop new capabilities, grow your colleague set and constantly reinvent you as a brand.

Punctuality at meetings influences culture of punctuality, i.e., promise-keeping in general, on-time deliveries, etc.

Without exception, the dominance and coherence of culture proved to be an essential quality of the excellent companies.

Organizations exist only to serve. Leaders exist only to serve.

The Peters Principles: Enthusiasm. Emotion. Excellence. Energy. Excitement. Service. Growth. Creativity. Imagination. Vitality. Joy. Surprise. Independence. Spirit. Community. Limitless human potential. Diversity. Profit. Innovation. Design. Quality. Entrepreneurialism. Wow.

Do not even flippantly badmouth anybody this week. Button it up.

The well-served customer...is an appreciating asset. Every small act on her or his behalf ups the odds of repeat business, add-on business, and priceless word-of-mouth referral.

Service is the highest human calling.

Every excellent company we studied is clear on what it stands for, and takes the process of value shaping seriously. In fact, we wonder whether it is possible to be an excellent company without clarity on values and without having the right sorts of values.

Most of their real innovation comes from the market

Passionate servant leaders, determined to create a legacy of earthshaking transformation in their domain create/must necessarily create organizations which are ... no less than Cathedrals in which the full and awesome power of the Imagination and Spirit and native Entrepreneurial flair of diverse individuals is unleashed ... In passionate pursuit of jointly perceived soaring purpose and personal and community and client service Excellence.

Life is too short for non-WOW projects.